“It’s been like this for years, ever since anyone can remember,” one whistleblower said in Richards' story. 

Dietetic technician Kelvin Gilkey has been a VA employee for 33 years. He recounted how PTSD-traumatized veterans in the mental health unit were served cockroaches on food trays on three different occasions last year. One veteran, in his 20s, became enraged and started swearing in disbelief, demanding to be discharged. But he would languish there another 28 days, sickened every time he had to eat a meal.

“I apologized and said I would provide him with a special tray but he refused to eat,” Gilkey said. “He went hungry for a couple of days until I convinced him to eat. He even refused to come out of his room and socialize with anyone. I told him I would take care of him.”